Do You Ship Internationally?
Yes! We proudly ship our high-quality rifle accessories worldwide. If you’re located outside South Africa, simply send us an email at dealers@x-tek.co.za with your order details, shipping address, and any special requests. We’ll provide you with a shipping quote and assist you through the ordering process.
Note: International shipments may be subject to customs fees, import taxes, or restrictions based on your country’s regulations. These additional charges are the responsibility of the buyer.
Do You Make Custom Products?
Absolutely! We love working on custom projects and are happy to accommodate unique requests. Whether you need a personalized modification, a bespoke design, or a small-batch production run, our team is ready to collaborate with you.
To get started, please contact us with your specifications, and we’ll discuss feasibility, timelines, and pricing.
Can I Share My Design for Manufacturing?
Yes, you can submit your design, and we’ll evaluate it for production. However, please note:
We are constantly innovating and developing new products, so there’s a possibility your design may conflict with something already in development.
To protect both your intellectual property (IP) and our own, we recommend scheduling a consultation call before submitting any proprietary designs.
Disclaimer: By sending us unsolicited design files, you acknowledge that we are not liable for any unintentional exposure or similarity to future products.
Can I Visit Your Factory?
We take great pride in our locally manufactured, precision-crafted products. However, due to intellectual property (IP) protection and operational security, factory visits are by appointment only.
If you’re a dealer, industry professional, or have a special request, please email us to arrange a visit. We appreciate your understanding!
What If I Receive a Defective or Incorrectly Packaged Product?
We strive for 100% accuracy and quality control, but if something goes wrong, we’ll make it right!
Defective Product? Contact us immediately with photos/video of the issue, and we’ll arrange a replacement or refund.
Incorrect Item Shipped? Let us know, and we’ll send the correct product ASAP (return shipping may be required).
Note: Claims must be made within 14 days of delivery.
What Is Your Return Policy for Unused Products?
If you’d like to return an unused, undamaged product in its original packaging:
Contact us for a Return Authorization (RA) number.
Once received, we’ll inspect the item and issue store credit for 85-90% of the retail price (a handling & repackaging fee applies).
Shipping costs for returns are the customer’s responsibility.
Non-returnable items: Custom-made products, used/damaged goods, and clearance items.
How Can I Track My Order?
Once your order ships, you’ll receive a tracking number via email. If you haven’t gotten updates, check your spam folder or contact us for assistance.
Are Your Products Covered by a Warranty?
Yes! We stand behind our craftsmanship. Most products come with a [X]-year limited warranty against manufacturing defects. Contact us for warranty claims.
Do You Offer Bulk or Wholesale Discounts?
Yes! Dealers, shooting ranges, and bulk buyers can email us for wholesale pricing and exclusive offers.
How Do I Contact Customer Support?
For inquiries, orders, or support:
- Email: sales@x-tek.co.za
- Phone: +27 (65) 081-3509
- Address: 343 Hoy Street, Pretoria
We aim to respond within 24–48 hours.
Elevate Your Precision with X-Tek
Where Engineering Meets Performance
Discover the difference precision makes—explore our products now and transform your shooting experience!
